PRODUCTS GOLDMINE VOICE
Integrated telephony for GoldMine Enterprise Edition
FrontRange GoldMine Voice combines your two most powerful customer connection tools - your phone system and your GoldMine Enterprise CRM software.
GoldMine Voice is a software-based IP telephone system with IVR, ACD, call recording, unified messaging, auto attendants, inbound and outbound routing....one that, most importantly, is easy to manage.
Features:
- The powerful VoIP Softswitch gives you a complete IP business telephone system that is designed to either replace, or to work with, with your existing office phone system;
- Unified Voice Messaging allows voicemails to be sent as email attachments, or to be saved as tasks in GoldMine;
- Use the simple web-based GUI to control the system;
- Record conversationson either a scheduled or ad-hoc basis. Attach the recordings to customer records in GoldMine for later review;
- Administrators can monitor conversations and coach or join if required.
- Click to dial directly from the GoldMine record with automatic updating of the contact's history;
- Screen popping instantly shows the appropriate GoldMine record on an incoming call;
- Simplify your outbound campaigns with list management, call distribution and status reporting;
To learn more, just give us a ring on 020 7549 1618 or write to us.