PRODUCTS GOLDMINE VOICE
Integrated telephony for GoldMine Premium Edition
FrontRange GoldMine Voice Solutions is a comprehensive communications solution that combines the two most powerful customer contact business tools - your phone system and your GoldMine Customer Relationship Management (CRM) software system. It is designed to help businesses deliver an optimal customer experience using advanced IP telephony to drive business value in every customer interaction.
GoldMine Voice Solutions includes an advanced, software-based IP telephone system with IVR, ACD, Call Recording, Unified Messaging, Auto Attendants, inbound and outbound productivity applications as well as easy to use management.
Key Benefits:
- Help your business deliver better customer service with simplified call routing giving inbound callers easy access to GoldMine users and delivering screen pops of caller information;
- Increase sales using outbound calling campaigns with automated preview and progressive dialing applications including list management, call distribution and real time status reporting;
- Standards based VoIP solutions leverage your existing infrastructure to reduce your overall cost of ownership;
- Make your business more competitive with a complete, fully integrated solution that reduces implementation costs and an accelerated Return On Investment;
- Future proof your business with a software-based CRM communications solution that keeps pace as your changing business requirements by simply updating your system software.
Features:
- Click to Dial - Increase GoldMine user productivity by offering click to dial out of GoldMine contact records and with automatic tracking of calling activity in the customer record;
- Screen Pops - Help your customers provide better service when inbound calls ring and automatically trigger a screen pop of GoldMine customer information to their desktop PC;
- Better Campaign Management - Simplify your customer's outbound calling campaigns with preview and progressive dialer application (list management, call distribution, status reporting);
- Pop Telemarketing Calling Scripts - Increase effectiveness of outbound calling groups with Automated Script Pops that maximize outbound sales campaign performance;
- Powerful VoIP Softswitch - Complete IP business telephone system is included as the foundation of the GoldMine IP Voice Suite. Designed to work as a stand alone phone system, or integrate with your existing office phone system;
- Unified Voice Messaging - Powerful unified messaging / voicemail allows voicemails to be sent as email attachments, or as tasks in GoldMine;
- Web-based application builder - Change the Auto Attendant messaging to your customers or adjust call routing options with this easy-to-use GUI application;
- Integration with business applications - Seamlessly integrates all current versions of GoldMine CRM;
- Conversation recording tools - Built in quality management allows scheduled call recording, and agent requested recording of appropriate conversations such as a transaction or customer complaint and attach them to customer records for later review;
- Self management and reporting CRM software solution - Simplified Web based management and reporting eliminates the need for expensive 3rd party support. Allows supervisors to monitor rep conversations, and even whisper, coach or join if required.