PRODUCTS SERVICE AND SUPPORT
The Heat family of products gives you total control over your helpdesk operation.
With Heat you can:
- Manage your team's workload
- Escalate calls
- Make sure you abide by your Service Level Agreements
- Close calls more quickly and efficiently
Heat is packed with features to help you do this, such as:
- Business rules-based logic
- Automate common calls
- Fully customisable interface
- Comprehensive knowledge-base
- Email and workgroup integration
- Scaleable