PRODUCTS GOLDMINE PREMIUM EDITION
GoldMine Premium Edition is a cost-effective CRM product that helps you to manage every facet of your business relationships.
Created for entire medium-sized enterprises or distributed enterprises, GoldMine Premium Edition enables you to turn more of your opportunities into closed sales.
Opportunity Management
- Salespeople and managers can maintain a consistent selling process.
- Quickly determine which markets you sell into most effectively and which tactics work best.
- Quickly create a Project from an Opportunity to track activities after the sale has been made.
- Track detailed information about the clients, project status, source, and timeframe of any opportunity or project.
Relationship Management
- GoldMine Premium Edition consolidates customer information in one convenient location, which enables sales, service and marketing teams to view the same data.
- List views include preview panes for quick navigation to detailed information.
- Contact record tabs can be reordered or hidden.
- Activity Management features enable users to control their day to day tasks.
- Activity List preview pane displays open and closed activities, email communications and more.
- Quickly schedule calls, appointments and actions to any contact with the click of a button.
- Calendar views provide insight into each user's daily, weekly and monthly activities.
- Group calendars enable managers to view subordinates' calendar information.
Forecast Management
- Management can view the big picture and so keep sales cycles on track.
- Compare actual sales and forecasted sales vs. targets so salespeople stay focused.
- See forecast pipelines in real-time.
Campaign Management
- Improve marketing effectiveness and precisely targeted campaigns.
- Better understand your customer targets and marketing activities.
- Campaign wizard makes it easy to set up a campaign.
Lead Management
- Analyze the value of your lead sources.
- Automated processes can automate common tasks for new leads.
- Measure the leads that come in from your campaigns.
Service and Support Module
- Track the resolution of service requests..
- Sales and support teams can share the same client information.
- Client information is available to your service agents to help them resolve service request quickly and accurately.
Knowledge Base
- Use powerful Knowledge Base features to help analyze and resolve customer service issues.
- Has one public knowledge tree plus individual private trees for users' own information.
- Search the knowledge base by keyword and topic.
User Interface
- Modern look and feel makes GoldMine Premium Edition easier to learn and use.
- Tabbed view provides quick navigation between open windows in GoldMine.
- Enhanced left hand navigation bar allows direct access into major features.
- Contact record display enables more customizability.
- Organization chart within contact relationships tab visually displays organization structure and roles.
- Contact list preview panes for quick navigation to detailed information.
- Recently Viewed box displays records just recently accessed in GoldMine.
- Contact Search Box is always present for faster access into contacts.
- User configurable grid controls, such as, Group By, Summary and Filter mechanisms.
- Activity List allows users to easily manage open and closed activities, email communications and more.
- Auto-complete capability improves speed and accuracy in field data entry.
- 'Tip Of The Day' helps users learn about the features of GoldMine.
Integration
- Microsoft Office integration for data export and mail merge features.
- Microsoft SQL.
- Firebird.
- Microsoft Outlook, Microsoft Exchange and other third party applications.
- Access GoldMine via the web with iGoldMine.